The Pier House Group | A Real Estate Sales and Consulting Firm | Wrightsville Beach | Wilmington

The Pier House Group | Wrightsville Beach

RENTAL AGREEMENT / RENTAL POLICIES / REFUND-CANCELLATION POLICY

All of the properties managed by The Pier House Group are privately owned and are rented on behalf of the property owner, subject to the provisions of the Rental Agreement. Each unit is furnished by the owner to reflect their taste and certain standards recommended by us. Since most reservations are made by phone or online, it is important for you to communicate your needs to our agents. If you have any special requirements or a particular quality in mind, we strongly suggest a personal visit to the property prior to confirming the reservation. 

THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT.  THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS.  YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT, AND YOUR INTENT TO USE THE PROPERTY FOR A VACATION RENTAL.

OCCUPANCY

The occupancy limit for this property is (Property Sleeps 8-12).  All units and cottages are rented for family vacations only. We rent to responsible adults over 25. NO SORORITIES, FRATERNITIES, CHURCH GROUPS, WEDDING RECEPTIONS, "HOUSE PARTIES", "SPRING BREAK" PARTIES, or other such groups are permitted unless pre-approved by the Agent and Landlord at time of booking. Requests must be in writing and approval only with phone or in person conversation. If your request is approved, a substantial Damage Deposit and/or an Event Fee will be required. Exceeding the occupancy limit, misrepresentation, or subletting, are grounds for eviction. If your tenancy is for 30 days or less, the expedited eviction procedures set forth in Article 4 of the VRA will apply. The Pier House Group reserves the right to enter any rental property to inspect for violation of rules. 

SECURITY DEPOSIT

The Security Deposit fee is included on all reservations.  ($2500) Your security deposit will be refunded within 7 days of departure after deducting actual damages.  Tenants will be liable for any and all damage they cause.  The security deposit will be used and applied to damages first.  If damages exceed both the security deposit, the tenant will be responsible for the remaining charges.  Tenants understand and agree that they are responsible for any damage to the property during their stay.  Any negligent or willful damage caused from wanton conduct, or any pet damage, and the cost of any reasonable attorney’s fees. Tenants also understand that any costs that exceed the security deposit will be charged to the current credit card on file.  

INITIAL PAYMENT

The initial payment is due at the time of booking.  The initial payment includes 50% of the rental amount, and applicable taxes.  If your arrival date is within 30 days, full payment is required at the time of booking, which will also include the Security Deposit of $2500.  All rental monies will be held in an interest bearing account with First Citizens Bank, 1910 Eastwood Road. Wilmington, N.C, 28403 with interest belonging to Agent.  We accept cash, certified funds, personal checks and MasterCard or Visa. Any check returned unpaid by the bank for any reason will incur a $25 Returned Check Fee.  Please note that checks will not be accepted 30 days prior to reservation dates.

REMAINING BALANCE PAYMENT

The second payment is for the remaining balances after the Initial payment has been paid and is due 30 days before you arrive. This will include the remaining 50% of the rental amount, and the security deposit of $2500.  If we are unable to process the card on file, the agent has the right to cancel your reservation in accordance with the Cancellation Policy without prior notice being given.  No keys will be issued and occupancy is not permitted without full payment.

IN THE EVENT OF A HURRICANE

If we are put under a Hurricane Warning and the authorities issue a "MANDATORY EVACUATION" order for your rental location, you MUST vacate your rental unit.  In a "Voluntary Evacuation", there is NO REFUND if you choose to leave.   

SPECIAL NEEDS

Many rental units have restrictions against boat trailers, jet skis, recreation vehicles and number/size of vehicles. If you have special needs, please let us know when making your reservation. 

CHECK IN PROCEDURES

Please take special care of your vacation home during your stay as if it were your own home.  Maid services are available during your stay with advanced request.  Check in time for most properties is 4:00 pm. 

CHECK OUT PROCEDURES

Check out time is 11:00 am and is strictly enforced.  Additional charges of up to 1 day’s rent may be added for late check out. Listed below are your guidelines to follow before you leave the property. Failure to follow the procedures below when leaving the property may result in an excessive cleaning fee.

a. Wash and put away all dishes.
b. Remove all items from the refrigerator.
c. Remove all trash and place in the trash carts provided.
d. Check all closets and drawers for personal items and remove.
e. Close garage doors and lock front and back doors.  Do not lock interior doors because access is from the garages.

WASTE MANAGEMENT

Please ensure that your trash is taken to the street in advance of the trash days for your property. (Tuesday and Friday)  Failure to remove trash and place the receptacles at the street can cause a back-up of waste.  If we must call for a special trash pickup prior to the next tenant arrival, we will charge your card on file $100 for the service call.    

MAINTENANCE

All equipment should be in proper working order, but you should promptly report anything inoperative. All efforts will be made to expedite repair but NO REFUNDS WILL BE MADE.
Internet/Cable service is provided.  Occasionally service is interrupted and many times service restorations are dependent on an outside vendor.  All efforts will be made to get the service restored as soon as possible, but there is NO REFUND if your service is unavailable.

PETS

Most of our properties DO NOT permit pets in or on the premises. A few rental units will allow one or two mature, housebroken dogs with payment of a $150 plus tax non-refundable Pet Fee per pet. These properties are designated in the unit’s description.  You must disclose the pet when making your reservation. If a pet is discovered at a "No Pet" property or without advance notice at a "Pet Allowed" property, there will be a $300 plus tax charge per pet.  The pet must be removed and your occupancy may be cancelled with no refund given. Any damage or excess cleaning required due to pet hair, odor, etc. will be charged to your rental account and credit card on file. 

SMOKING IN UNITS

All Pier House Group properties are nonsmoking.  If during the inspection it is detected that smoking has occurred, you will be charged for excess cleaning, carpet and upholstery cleaning and deodorization, and drapery cleaning.  This cost will range from $500-$1500 depending on the size of the unit.

FURNISHINGS AND EQUIPMENT

All of the cottages and condominiums are furnished with basic housekeeping accessories, dishes, cookware, flatware and various small appliances. Re-arrangement of furniture is prohibited. MAID SERVICE, LINENS AND TOWELS ARE PROVIDED.

HOUSE FOR SALE

Occasionally a rental house may go on the market for sale. In such case we reserve the right to show the property to qualified buyers. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. Your cooperation is appreciated. If your rental unit is sold within 180 days of your rental departure date, your Rental Agreement may be enforceable. If sold more than 180 days and no longer offered for rent, we will make every effort to accommodate your needs or refund your advance rent payment. 

RESERVATION REQUESTS FOR NEXT YEAR

If you want to reserve the same unit for the same week(s) for next year, you MUST make your reservation request before departing. All other requests will be accepted on a "first come, first served" basis. A non-refundable Advance Booking Fee must be received at the time of booking.  If your tentative reservation is unavailable, the Advanced Booking Fee will be refunded or applied to a new reservation. After rates and owner usage are finalized, you will be mailed/emailed the Rental Agreement and Booking Summary for the Initial Payment. These tentative reservations are non-binding until the Initial Payment is made. 

DISCLOSURE

In accordance with the National Association of Realtors Standards of Practice and Code of Ethics, it should be disclosed that The Pier House Group has a contractual relationship with the Landlords. This contractual relationship employs us to act as their agents and treat all parties (tenants and landlords) honestly, fairly, and in good faith. More information is available in the office of The Pier House Group at your request. The price of any services provided by or through The Pier House Gruop may include a profit for the company. 

INDEMNIFICATION AND HOLD HARMLESS

Tenant agrees to indemnify and hold harmless the Agent and the owner from and against any liability for personal injury or property damage sustained by any person (including Tenant’s guests) as a result of any cause, unless caused by the negligent or willful act of Agent or the owner, or the failure of Agent or the owner to comply with the Vacation Rental Act. 

CANCELLATION POLICY

CANCELLATIONS MUST BE CONFIRMED IN WRITING.  If your reservation is cancelled more than 60 days in advance of your arrival, you will receive a refund of your Initial Payment.   If less than a 60-day notice is given, there is NO REFUND unless your claim is covered by Travel Insurance or the property is re-rented. If the Agent is able to re-rent the property at no loss to the owner a refund will be issued.  This refund will be issued within 30 days after the departure date of the canceled reservation.

Security Deposit Damage:

Intentional, willful, or wanton acts from tenant or guest of tenant, Burns or damage due to smoking, Pet damage, Misuse or damage due to rearranging furnishing, appliances, or other amenities, Reprogramming audio/visual equipment, electronics, security systems, computer/internet systems, Pools/Hot tubs (equipment or services)